Pre-tour coordination—excellent from your office.
Visa services—excellent from your office
Transportation within Russia—excellent organization from your office.
Tour guide services—amazing—by your office
Accommodation at Moscow—excellent
Accommodation at Saint Petersburg—disappointing ( bad views, very small rooms, cleaning issues, non-tourist friendly location, restaurant services substandard, breakfast very average)— kindly check my TripAdvisor review for more details
Overall we had a great time and I look forward to the dynamics for my forthcoming vacation ( England, Scotland and Ireland—an 8-10 day trip)—starting from June 19th, 2018.